Cost reduction provided by cloud telephony
Posted: Sun Dec 22, 2024 9:55 am
In conventional telephony, each extension corresponds to a telephone device, and a central office is required to redirect calls, which generates high costs for companies with equipment, devices and wires, and their maintenance.
Cloud telephony is possible through VOIP (Voice over Internet Protocol), a mechanism that transfers calls over the internet. Voice over IP services use the internet to make calls, allowing calls to be made from any connected device.
Calls are free between extensions, including to other states. Recording calls and conference calls do not add value to the service, and there is no extra cost related to call times and number of extensions.
VOIP converts voice into data, enabling digital transmission, and only one company germany business mailing list is required to support the service, unlike analog telephony, which required at least two companies, one for voice and data conversion and another for transmission. Instead of installing software on computers in the company, data is stored in the cloud.
The investment required for cloud telephony is basically the IP phone and the internet. Maintenance of the cloud PBX system is done remotely, through system updates, and there is no need to stop the company's activities or have external interference in the work routine. Even if a specific extension shows changes, it is possible to repair it individually.
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In an interview with Exame , Kelli Domingos, from Arsec Dehumidificadores, reports the benefits that cloud PBX offers to her company, such as considerable cost reduction in telephony and modernization of customer service. She also reported the disadvantages of analog lines, which have high installation, maintenance and information technology costs for a service provided that is less than desirable.
Impact of digital culture on corporate profitability
Companies that are part of the digital culture have a greater chance of growth in the market, because in addition to optimizing work processes and facilitating planning and strategies, it is possible to increase the work team at a much lower cost. Physical space no longer limits the number of team members and their productivity.
Cloud telephony offers companies flexibility, security and autonomy. For example, extension management can be handled by the corresponding managers and calls can be recorded at no additional cost. This optimizes communication with customers and consequently has a positive impact on the market and consumers' perception of the company.
Customer service has proven to be a real differentiator in the growth of companies, and with competition becoming increasingly fierce, it is essential to invest in agile and functional service to retain and build customer loyalty. Cloud telephony has several features that generate reliability in service and bring customers closer to the company.
Internally, business communication is facilitated, and solutions are found in a less bureaucratic way, and the concern about spending less time on work processes is reduced, since cloud telephony provides it automatically, and gives the possibility of thinking about new strategies that add value to the company.
Cloud telephony is possible through VOIP (Voice over Internet Protocol), a mechanism that transfers calls over the internet. Voice over IP services use the internet to make calls, allowing calls to be made from any connected device.
Calls are free between extensions, including to other states. Recording calls and conference calls do not add value to the service, and there is no extra cost related to call times and number of extensions.
VOIP converts voice into data, enabling digital transmission, and only one company germany business mailing list is required to support the service, unlike analog telephony, which required at least two companies, one for voice and data conversion and another for transmission. Instead of installing software on computers in the company, data is stored in the cloud.
The investment required for cloud telephony is basically the IP phone and the internet. Maintenance of the cloud PBX system is done remotely, through system updates, and there is no need to stop the company's activities or have external interference in the work routine. Even if a specific extension shows changes, it is possible to repair it individually.
"In an interview with Exame , Kelli Domingos, from Arsec Dehumidificadores, reports the benefits that cloud PBX offers to her company, such as considerable cost reduction in telephony and modernization of customer service. She also reported the disadvantages of analog lines, which have high installation, maintenance and information technology costs for a service provided that is less than desirable.
Impact of digital culture on corporate profitability
Companies that are part of the digital culture have a greater chance of growth in the market, because in addition to optimizing work processes and facilitating planning and strategies, it is possible to increase the work team at a much lower cost. Physical space no longer limits the number of team members and their productivity.
Cloud telephony offers companies flexibility, security and autonomy. For example, extension management can be handled by the corresponding managers and calls can be recorded at no additional cost. This optimizes communication with customers and consequently has a positive impact on the market and consumers' perception of the company.
Customer service has proven to be a real differentiator in the growth of companies, and with competition becoming increasingly fierce, it is essential to invest in agile and functional service to retain and build customer loyalty. Cloud telephony has several features that generate reliability in service and bring customers closer to the company.
Internally, business communication is facilitated, and solutions are found in a less bureaucratic way, and the concern about spending less time on work processes is reduced, since cloud telephony provides it automatically, and gives the possibility of thinking about new strategies that add value to the company.