Artificial intelligence and machine learning in customer service

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ayeshshiddika11
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Joined: Sun Dec 22, 2024 7:09 am

Artificial intelligence and machine learning in customer service

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Artificial intelligence and machine learning
Artificial intelligence is undoubtedly a technological trend that constitutes a competitive advantage for companies in different industries.

According to a Deloitte study , 28% of respondents say they have a significant advantage over their competitors after adopting artificial intelligence in their company. In addition, 9% say they are one step ahead.

However, there are still many doubts about the terms involved in this trend. Artificial intelligence and machine learning are talked about indiscriminately and not all companies have understood the value and application of these cognitive technologies.

For this reason, we have whatsapp korean number prepared this article to help you clarify any doubts you may have about the concepts and practical uses of these tools.

Summary
Cognitive technologies such as artificial intelligence and machine learning allow data to be analyzed in complex ways, finding patterns and relationships that are not apparent to the human mind.

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Artificial intelligence is a broad concept that encompasses machine learning. Machine learning, a computer science discipline, allows machines to learn from data, reducing human intervention, and is used in applications such as image recognition, machine translation, and games.

AI improves customer experience by anticipating customer needs, generating value and ensuring rapid responses.

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