Executive Management must understand what the Board of Directors is telling them (Long Term) and reconcile it with the operation (Short Term).
The Services area is the one that carries out the reason for the existence australia business email list of the institution. It is the heart of the social enterprise, because the good delivery of our services is at stake for our good or bad fulfillment of the mission. This area will have the purpose of offering the beneficiary a number of services that allow the general mission of the social enterprise to be fulfilled. From the point of view of the organizational chart, the Services area will have a series of subdivisions according to the number of services that the social enterprise delivers.
We are not necessarily saying that your organizational chart should have as many “squares” as services you provide, but we understand that each service, to the extent that it is identified, can be grouped according to a certain criterion. A center for the care of minors, for example, will have a food service, another for school reinforcement, a third for recreation, etc. Each of them will be made up of a series of activities but they will be in the same box to the extent that they can be grouped by homogeneity of the task and a leadership.
The area of Calling for Proposals or Fundraising is just as important as the area of services. Ultimately, attention to beneficiaries is as important as calling for the society. Unfortunately, we know that this statement, which is accepted in theory, is not put into practice in practice. We have observed countless times that the areas destined for services are large and established and the area of Fundraising is meager, if not non-existent. Please note, we are not saying that fundraising is not done, but that it is not done in a structured manner, regularly or, finally, with “desire”. In the area of Calling for Proposals or Fundraising there should be a sub-area of:
Marketing (that which brings our work closer to society)
Volunteering (inviting volunteers to fill the positions we need)
Fundraising (which will be responsible for providing the funds we need to carry out our projects)
The Administration area is the group of people responsible for providing the human and material resources that make it possible to fulfil the mission. In particular, it will try to coordinate and supply its colleagues in the service and fundraising areas so that they can fulfil their mission. This administration area will always exist in every undertaking and will therefore be present in social enterprises.
What happens very often in this type of organization is that administration is not very interesting for those who work in the social world; in fact, it is seen as a kind of “necessary evil” that we cannot avoid if we want to avoid accounting, labor or other illegalities of the sort. And this forced foothold of administration is somehow reflected in our attitude towards the area.
We think that it is an area that does not provide any service to us but to diffuse medium entities that require balance sheets, reports, etc. It is a “boring” area, where we only talk about obligations, money, contracts and other administrative matters that have nothing to do with the spirit of service that inspires us. Unfortunately, there are very few cases where the area is conceived for our good information; to avoid surprises and to ultimately ensure our good attention to the beneficiary; but this is precisely what it is about. In large institutions we can find the following sub areas:
Accounting (which can easily be outsourced)
Legal (which can easily be outsourced)
Catering