Keep in mind that improving employee satisfaction can also positively influence customer service metrics. A satisfied employee increases the quality of the product or service that the company offers to its customers by 41%.
In this article you will see:
what is employee satisfaction;
how to measure job satisfaction;
tips to improve employee satisfaction.
What is employee satisfaction?
Employee satisfaction is the whatsapp australia degree of conformity of the worker with all aspects that involve his professional life in a given company, such as the work environment, the salary he receives and the tasks he performs.
Factors that influence job satisfaction
According to Edwin Locke , job satisfaction can be defined as “a positive and pleasant emotional state resulting from the subjective perception of the subject's work experiences.”
In this sense, Maslow's theory , which prioritizes human needs, also applies to workers. Among the factors that influence job satisfaction are:
the coverage of physiological needs, such as food, water and shelter;
job security;
the sense of belonging to the organization;
esteem and recognition;
self-realization.
However, it is believed that this approach forgets to consider the employee's personality as a relevant factor.
If you are interested in knowing how your employees feel, we recommend reading: 5 keys to measuring employee experience .
How to measure job satisfaction?
Learning how to measure job satisfaction involves applying different resources such as surveys, performance evaluations and constant feedback collection.
Indicators such as staff turnover rates and absenteeism levels can also be taken into account .
To obtain more accurate information, it is advisable to use several of these tools, for example:
Satisfaction surveys
They allow you to gain insight into employee preferences and interests. Questions can be tailored to the staff and include a space for them to leave their suggestions.
Through a survey, you can ask how satisfied employees are with their workplace, whether their job meets their expectations, and how close they are to their ideal job.