The Brazilian fintech highlighted that, to guarantee a safe process, its loans must be contracted exclusively through the official application.
In this article, we will discuss the main tactics used by scammers and how customers can protect themselves from these attacks. Learn how Nubank is helping to maintain security and check out essential tips to avoid falling for scams.
Nubank loan fraud: main tactics used by scammers
Loan application fraud is becoming increasingly sophisticated, using different methods to deceive unsuspecting customers.
Nubank has listed the three main fraudulent tactics: fake messages, fraudulent chinese overseas australia database and advance requests. Below, we detail each of them and how to recognize them.
1. Phony messages and scam calls
One of the main tactics used by scammers is to send text messages (SMS) or make phone calls, pretending to be Nubank representatives. In these interactions, the fraudsters offer “special conditions” or “exclusive benefits” on loans. They use convincing language and even imitate the fintech’s customer service tone to gain the customer’s trust.
How to avoid the scam:
Be wary of unexpected contacts : Nubank does not contact customers offering special conditions via SMS or phone call.
Use only the official app : Take out the loan directly through the app, which is the only channel authorized by the fintech for this type of operation.
2. Fraudulent emails imitating Nubank
Scammers also use fake emails with visual identities that resemble the official Nubank layout, including similar logos and colors. In these emails, they usually offer loans with special conditions and include links to pages that request personal and financial data.
How to avoid the scam:
Check your email address : Nubank only uses official domains such as @nubank.com.br. Emails with different domains or spelling mistakes are signs of a scam.
Avoid clicking on links : The fintech never asks customers to enter personal data via email links. The entire procedure is done directly in the app.
3. Requests for advances for loan release
Another common practice among scammers is to request an advance payment for the release of the loan. This payment is usually justified as an “administrative fee” or some type of “guarantee”. Nubank emphasizes that it never requires an advance payment for the release of credit.