Call recording
One of the main features of digital telephony, call recording is not available in conventional telephony. Its use offers greater security for both parties, in addition to providing input for studies and the creation of new Marketing and Customer Service strategies .
URA
With an ever-increasing flow of contacts, the goal of the URA is to facilitate and optimize the service process. By collecting data and identifying the reason for contact, the attendant can speed up hiring, problem-solving or russian phone numbersany other specific reason. In addition, service can be made available 24 hours a day, 7 days a week. Consequently, this reduces service queues and customer waiting times for service.
Ligue.me has plans that include, in addition to the URA, several other features such as waiting room, follow me, assisted call, callback, click to call. To check more details, access our plans page by clicking here .
Click to Call
With online shopping becoming increasingly popular, this technology has become a fundamental part of companies that want to increase contact with leads with great purchasing potential.
"Click to call is a feature created so that customers can contact your company with just one click. The contact button can be made available in various media such as Google Ads, Landing Pages or even for free on Google My Business.
Research indicates that 70% of users who search for products or services via mobile phone call companies using Click to Call. This shows that telephone service is still a fundamental part of the purchasing process and lead generation. Therefore, quality service becomes another important differentiator in companies' business strategies.
With digital service linked to other communication channels, such as SMS, WhatsApp, social networks and Landing Pages, it is possible to create an Omni Channel purchasing channel, where your company reaches customers, regardless of the medium.