You can implement this process in your company by sending purchasing suggestions similar to the previous ones, and making yourself available to answer questions.
Something like: “Your purchase was completed successfully, our support russian whatsapp number is available for any questions you may have.”
A loyalty program is an interesting thing in after-sales because, at the same time that you show the customer how important they are, you also encourage them to make a purchase.
If you are interested in developing a program like this in your company, we have a feature at Digisac called “tag”, with which you can separate customers who have already purchased into groups and offer them discounts and personalized gifts.
Example: the customer has already renewed the contract once, or has already placed 10 orders, I will offer a discount on the next one.
If there is something that generates immediate results in customer experience, it is precisely this.
Have you ever noticed how bad it is when you try to contact a company and you can't? It's the same feeling for your customers.
And do you know how we solved this problem? By using platforms like Digisac, where we centralize customer service across all channels in one place.
If you don't know us yet, we are a digital PABX with integrations, chatbot, the ability to create campaigns via WhatsApp and SMS, make appointments, create multiple departments, and monitor services in real time.
In addition to Digisac, we recommend that you have a quality website, use social media to promote your service and also register your company on Google My Business and keep it always updated.
This way, your customer will have several contact options available and you will be ahead of your competitors.
If you are interested in taking a free test on our platform, come chat with us on WhatsApp (14) 3281 – 1338 .