Choose a virtual number
The virtual number is a great advantage of digital telephony. It allows your company email list usa to have telephone numbers with the area code of the cities where they do most business from anywhere, and to convey familiarity to your customers.
Audible Response Unit
A system that automates the customer service process through an electronic menu , using dialing numbers or voice recognition, providing options to the customer and performing actions such as receiving and transferring calls. Technology continues to advance with the use of artificial technology, and many IVRs already solve minor customer problems and provide important information.
Service queue
"Although there are currently several customer service channels available to customers, telephone service continues to be the preference of most customers.
The volume of calls depends on numerous factors, specific to each type of business, and planning and control in the service queue are necessary so that calls are directed correctly and answered as quickly as possible.
Call recording
Record all calls, listen to them from anywhere and from any device connected to the internet through a simple and intuitive platform , manage the authorizations of who can listen to which calls, and how long they need to be saved.
Here at ligue.me we have several tools that can help your company during this digital transformation. If you want to know more about the features available, send us a message or click here and learn more about the plans and technologies available!]