Revenue Operations Consultant

[rifat28dddd]

Second, call the customer by name when he arrives at the store. The catering industry is a typical service industry. Good service is not shouting slogans but actions in details. Remembering the customer's name is a small but very important thing. Many people have heard of Maslow's hierarchy of needs theory. If the need for respect is met, it can make people full of confidence in themselves and full of enthusiasm for society. If the store service staff remembers the customer's name, it can increase the customer's sense of identity and favorability towards the restaurant and increase the possibility of multiple consumption. Although we cannot demand that the waiter remember the customer's name accurately, he should at least remember the customer's surname.


For example, when the receptionist leads the customer mexico whatsapp phone number to his seat, saying "Sir, your seat is at table number" and "Mr. Zhan, your seat is at table number" have completely different effects. The latter can make the customer feel valued and want to come again next time. The concept of providing exclusive menus for ordering dishes should be familiar to everyone, that is, the product information and content presented to each user when entering JD.com and Taobao are different, but almost no one does this in catering stores. Most people have their own favorite dishes when eating hot pot. For example, every time I eat hot pot, I will order tripe, yellow throat, junba, junhua, etc.


, but every time I go to eat hot pot, it always takes a long time to find or search for the corresponding dishes (the search is not very useful). It takes minutes or more for a person to order a good dish. Is it possible that the store can automatically read the customer's favorite/frequently ordered dishes based on the identity information of the person who scanned the code to order the food, which can save the customer's ordering time. Then the store can also list the most ordered dishes this week/month, which can also help customers with choice difficulties and some customers who want to try new flavors but are afraid of stepping on thunder to save ordering time.