Shep Hyken Shep Hyken is considered a customer service/experience expert as well as the Chief Amazement Officer (CAO) of Shepard Presentations. He is also a bestselling author of the Wall Street Journal and New York Times. His blog features original and practical content focusing on the customer service industry from himself as well as guest authors. You can find blog content that can help you impress your customers in the hopes of keeping them happy and loyal to your brand.
Or experience or just want to keep yourself abreast of the australia telegram database latest trends, the Shep Hyken customer service blog is one you want to ensure you’re subscribed to. With a subscription, you will also be in the loop with all of his content, including articles, white papers, webinars, and podcasts. 4. ClientSuccess ClientSuccess is a company that offers services and products to aid businesses in achieving customer success and growth while building an effective customer service team.
This blog tends to focus more on the why of customer success as opposed to the how. This is one thing that makes this blog different than other customer service blogs. Another thing that sets it apart is that it is focused on team leadership and management, which is important for those interested in learning more about customer success and management. ClientSuccess publishes on a weekly basis, ensuring that those who are subscribed to the blog aren’t overwhelmed with too many notifications of new content.