It started out focusing solely on exchanging instant messages between people. Over time, it began offering the possibility of making voice calls and now it is possible to send files through the app.
Business Possibilities with WhatsApp
WhatsApp is now available on almost every smartphone. It is hard to find a Brazilian who does not have the app installed and does not use it daily. For this reason, companies have started offering customer service via WhatsApp and today it is common to see business cards, websites and even billboards with contact information through the app.
WhatsApp is a very powerful communication channel, because when someone adds you on the app, you can be sure that your message will be delivered. Unlike an email or an ad, where there is no certainty that the message will be delivered or viewed, WhatsApp is different, because if the person has requested more information, it is because they want a quick and practical service channel.
If you have an online store or any other type of business that ukraine whatsapp data involves sales, whether online or offline, and you still don't have a customer service channel for sales via WhatsApp, you're leaving money on the table. Those who work with this sales model say that if the contact reached WhatsApp, the chance of the sale being made is practically 100%.
Important Tips
It is essential that you have a dedicated number for WhatsApp support. This way, you do not mix your personal contact with your company or business's support channel. In addition, you can respect a time slot set aside for support and avoid the risk of seeing messages arriving on Sunday night, for example.
Another important tip is that you need to have the application installed on a good cell phone, as the volume of messages can be very large and your cell phone may crash if it is not powerful enough.
Once you start receiving a significant volume of messages via WhatsApp, it is important to have someone dedicated to this type of service. This way, you will be able to serve more people throughout the day, offering fast, quality service that will certainly generate more sales.
Finally, if your customer volume is very high on WhatsApp, you can create a script that randomly displays customer service numbers that you have. In other words, it would increase the chance that each person who visits your website would see a different number. In this case, you would have to have more people providing customer service via WhatsApp, each with a different cell phone, which would further boost your business.
Whatsapp Marketing to boost your sales
-
- Posts: 35
- Joined: Mon Dec 23, 2024 9:13 am