Ticket generator is a type of software that is used to create a record of each support request and centralizes it in a unified platform . This tool allows you to manage an unlimited number of customer requests through a single interface.
In this article you will learn:
What are support tickets?
What are the elements of a service ticket?
What is ticket management?
What is a ticket generator?
Why have a support ticket generator?
How to use ticketing tools in customer service?
What to do with purchase receipts?
Ticketing Tools Best Practices
What are support tickets?
A support ticket is a record of a taiwan email list request for assistance within a customer management system . This digital document serves to facilitate the work of agents and optimize the user experience.
Having ticket software allows you to:
organize support requests ;
establish priorities in problem solving;
properly follow up on incidents.
What are the elements of a service ticket?
In addition to basic customer information , such as the name and type of issue – question, incident, problem or task – the support ticket also collects and stores other relevant data about the support process , such as:
who was the responsible agent;
what channel was used to speak with the company;
what was the priority level;
how long did it take to resolve it.