Phone Data Set

By Zendesk

Last updated on 30 May 2023

Technical support

service center software
A service center software is a tool designed to help businesses provide fast and efficient customer support. It allows you to manage and administer customer service queries and requests before, during, and after the ...

business software / enterprise software
Nowadays, corporate applications play a fundamental role in the functioning and development of organizations. They are essential tools that allow companies to remain competitive in their market.

These computer and technological programs offer solutions that ...

ticket generator
Ticket generator is a type of software that is used to create a record of each support request and centralizes it in a unified platform . This tool allows you to manage an unlimited number of customer requests through a single interface.

In this article you will learn:

What are ...

Strategies to improve quality in service
Customer service quality strategies are a set of comprehensive measures that companies implement to improve user experience and satisfaction during interactions with the support team.

A quality improvement technique broadly involves training customer service ...

What is a form
A form is a document that records the details of an activity in the customer service process. This refers to the digital record of the assistance request, where the customer's data, the problem to be solved and the agent assigned to resolve the situation are established ...

Competitive advantage of a company
Understanding the concept of a company's strategic advantage is the first step to standing out from the competition. It's no wonder that business owners are increasing their investment in competitively focused teams .

According to Crayon’s “ 2022 State of ...

A happy customer is someone who is completely satisfied with the products or services they receive from a company. It is not just a successful transaction, but an overall experience that meets their expectations and exceeds their needs. A happy customer is willing to make repeat purchases and, more ...

A company that knows how to increase employee satisfaction takes care of working conditions and basic needs in the workplace so that employees feel committed and give their best to contribute to the company's success.

Keep in mind that improving employee satisfaction can also positively influence ...

The global customer experience management market was valued at over $10 billion in 2022 and is expected to grow by around 15% through 2030 , according to a report by Grand View Research .

In this context, two fundamental concepts emerge to guide companies towards excellence in their relationships ...

A customer service script is a written document that serves as a guide for the service you provide in your company. It is an essential element for the support team, as it guarantees quality communication from your agents.

In summary, it is the guide that every person who works in customer service ...